Shanghai, Shanghai, China
Summary
Led AI product initiatives focused on enhancing sales conversion and operational efficiency for Meituan's AIBD platform.
Highlights
Optimized AI dialing strategies based on A/B testing with human agents, increasing connection rates from 50% to 65%.
Improved overall conversion rate from 5% to 8% by aligning AI product introductions with human sales strategies.
Analyzed human-AI collaboration data to identify root causes for lower conversion rates (3% vs. 8% for algorithm-only channels), leading to a 6% conversion rate increase in June by excluding historically saturated stores.